Very Reviews

VERY ONLINE SHOPPING - Please email your complaints to one of the 'senior executive' team' as this company is unethical, unprofessional and in some ways fraudulent. VERY charge customers for items that are faulty and do not refund items that have been returned. They have a system in place that is there to con the customer and often the most vulnerable customers too. As people with plenty of money would not shop in VERY. Rest assured the Beckhams do not shop here.
In my circumstances - I returned a faulty Hoover -which VERY received back and refunded me - ( this was only after I had to go through a process of speaking to Hoover first to do some checks to verify it was faulty) Hoover verified it was faulty and then gave me a code that I had to call VERY back and give said code. This 'code' then permits VERY call agent to authorise a return and a collection... I thought that was it, job done. As it would be with any other reputable company. But oh no - VERY want to try and get any money they can out of customers so out the blue without ANY notification not via EMAIL/LETTER/TEXT/PHONECALL ( VERY had plenty of ways to contact me)
VERY re-charge this Hoover back to my statement account. VERY chose not to tell me that they decided to do this. There no written/no phone call/no text explanation as to why - Instead the Hoover charge just reappears on my statement as a current debit - together with admin charges!

A) Hoover is faulty as far as I, the customer was concerned

B) I've since bought another vacuum

C) I don't have the Hoover they are charging me for

D) Very put the re- charge on a normal monthly payment which is different to the original purchase agreement. The original was BNPL ( Buy now pay later)

Why would VERY re-charge for an item, that not only there is a discrepancy on - but not tell the customer they were doing that and why? Plus change the charge from original item method ordered which was BNPL - ' ''buy now pay later' - into a pay right now charge?

I suspect it so VERY can start to charge me interest! Hoping I would not notice it in my account. No doubt also so that they could add a late payment fee too. All my other items on account are on BNPL scheme for at least another 8 months.

Unbelievable! This Company must be avoided like the plague. Do a search online for the Very group CEO board and you will get the senior managers contact details. It is those people that need to be accountable for the way they run this business.

I have wasted an hour this morning on the phone to two agents who have not solved this mess. VERY are in the wrong to not even inform the customer a charge is being added and why that charge is being re-added. No transparency and honesty at VERY.

I will be escalating this complaint to the senior managers to get a auditable response on this scam.

Avoid at any cost!
Unfortunately again my issue is not resolved. I am mentally and physically tired of this. Still without washing machine. I have to go to laundrette and pay for the washing. I could never imagine myself that buying a washing machine with Very would be that kind of challenge. Let me start from the beginning. On the 5 of May I have bought a washing machine with installation. Later in the week I got a text message from hotpoint saying that I would only get a delivery without installation. So I am calling hotpoint asking why. They are saying to call Very. On 8 of May I am calling Very. Explaining everything. Very saying that apparently I have not paid for the installation which it is not true. Very is confused ‍ they clearly don't know what they are doing. Lady is transferring me another person who is confirming that i did pay for the installation. Apparently there was a mistake on the system and they have not set a installation with the delivery so she will return me those money. (I have not got any refund) obviously I still want the washing machine delivered with installation so because of this mistake she have to transfer me to Hotpoint and I have to pay for the installation again. Which I have paid £119. They have set the date and I am waiting. 13 of May I should get a delivery. I got slot time then text message saying they will be there in 15 minutes. Terrible man very rude saying that he came to fix the washing machine not delivered. As you can imagine I could not believe what is happening. So I called them. This is a joke what kind of customer service they provide over the phone. 2 people hang up on me when I've asked to speak to their managers. This company does not know how to handle anything. They can not advise or be helpful. Finally I just wanted to cancel this order and get my money back. I got hold off somebody who did this for me but he only did refund me £ 400. I still want to get back this extra £119 which I have to pay for the installation coz of the system issues.
The only response which I got from very was when I left my first review here. This is saying a lot about this company. Jonh contacted me. Unfortunately he also can not help me as I have to contact Hotpoint myself. I still want my £119 back as I have paid for the installation. This is nothing to do with me. Imagine he want me to call Hotpoint and claim the money back. Like this is my fault. This is a joke. I can not believe. Actually whatever you do they still wont help you. If you want to spend your money with Very please think twice. This story can happen to everyone.

Recently bought a TV and can’t fault the service and product. It arrived quickly and well packed.

Please stay away from Very if you don't want to be in debt.So basically I applied for credit with very over Christmas as you do. I applied for a modest amount of £500 which I figured would be no big deal. Then when i went make my first ever payment a month later (well within the time they gave me) i paid the minimum amount required and thought that's that until next time...5 months later I have paid them £300 in total but because of their absolutely extortionate interest rates it turns out that £300 i have already payed is only equal to around £7! I'm not a rich man I work part time and I'm also a carer i simply cant afford to keep doing this. I just find it absurd that they keep piling on interest. Really put me off taking out a credit account ever again.Avoid don't make the same mistake I did.

Love the Circulon pans at a very reasonable price. Quick delivery too.

I had to cancel my last order as the delivery did not arrive as stated and I was not informed. I contacted Very to be told it would be another two weeks, making five weeks in total even though the item was advertised as fifteen days delivery. I have had to phone three times to have the item removed from my account. This is not the first time that I have had trouble with delivery problems but I assure you that it is the last.

Fast dispatch and delivery, no problems at all. Always easy ordering, payment system could be improved with regards to making it easier to use and simpler, giving default option and variable set ups.

Ordered a Nokia phone returned it got a reminder to pay for post. So paid now getting a message to remind me to make another payment why returned item. You call the customer service number your told to go to the website click help for another number and information. Click help Clicked contact Us takes yo back to help. So basically you can't get help all number found on Internet don't work. I would the date of this noted as I can't contact them.

I tried to no avail to order a pair of sandals from Very but they proceeded to take 3 payments from my husbands bank account. Have tried over a week to get them on the phone but no good. Appalling service

They sent the wrong product and I returned it back to them but they just gave me the refund for the item and not delivery even though they made the mistake in the first place by sending it be wrong item

Delivery of my fridge freezer was quick, driver kept me informed on my order. Was not pleased with it been dumped in my hall near kitchen door. Could if put it the kitchen for me

I ordered a £1000 laptop from Very, since I couldn't find anywhere out with that particular laptop in stock. All seemed well, and it was set to arrive the next day.

Except what turned up wasn't my laptop, it was a £200 Acer Chromebook. Everything on the shipping shipping slip has the model of laptop I ordered, but this is clearly an Acer Chromebook, it says so on the box in enormous, unmissable lettering.

How does something like this happen? The incredible, unfathomable level of incompetence it would take to make a mistake like this is hard to believe. I'm almost ready to believe its a deliberate scam.

I called the customer service number on the slip, and it wasn't even an active number. I called any other number I could find for them, and the most I got was an automated message telling me that the number has changed and to check the VERY website. In the end I've just had to file a return, and hopefully it'll be accepted without a heap more issues. Maybe if I'm really, really lucky, I'll actually get the laptop I ordered. I'm not holding out a lot of hope. Definitely never ordering from this pathetic mess of a company again.